Refund policy

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What do I do if my shipment arrives damaged?

All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping. 

What do I do if I want a refund?

In the unlikely event your order arrives damaged, our return policy is only valid for 30 days from the date of purchase and only if a product is defective or damaged. If 30 days have gone by since your purchase, we can no longer offer a return.

Please send us an email at orders@zentopia.com with images of the defective or damaged items to start the refund/exchange process.

If you have questions about your order status, please contact orders@zentopia.com.