Privacy policy

This Privacy Policy describes how your personal information is collected, used, disclosed, transferred, stored, retained, shared or otherwise process your information when you access, visit, purchase from or use in any manner www.zentopia.com (the “Site”).

This Privacy Policy applies to your use of the Site. Please read this Privacy Policy closely. By continuing to interact with the Site, you are consenting to the practices described in this Privacy Policy.

When you visit the Site, make a purchase or otherwise use the Site we collect certain information about your device to combat fraud, ensure payments are being made legally and send you information that you ask for. We collect information about you and the devices you use to access the Site. We collect location information, device information (including your hardware model, operating system and version, device name, unique device identifier, mobile network information and information about the device’s interaction with the Site), internet activity information (including your access time, “log-in” and “log-out” information, browser type and language, country and language setting on your device, Internet Protocol (“IP”) address, the domain name of your internet service provider, other attributes about your browser, mobile device and operating system, features you use and the date and time of your visit to or use of the Site) and customer information (including your email address, phone number, payment information or other information).

When you make a purchase or attempt to make a purchase through the Site, we collect certain identification information (including your name, email address, billing address, shipping address, phone number), financial information (including bank account and payment card numbers), transaction information (including the transacting parties, a description of the transaction, payment amount and the devices and payment methods used) and any other information voluntarily provided (including survey responses, suggestions, referrals or any other action performed on the Site.

In addition to collecting information directly from you and how you interact with the Site, we also collect information from third parties and publicly available sources. This information relates identity verification and credit, compliance and fraud.

We use your information so that we can fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations), know if the Site is accessible in your location, secure your data, enforce our agreements and develop new products.

• Providing and Developing the Site and Products: We use your information in determining the availability of the Site and products in your location, processing and recording payment transactions, maintain and improving the Site, developing new products, delivering requested information and support, measuring trends and usage in connection with your usage of the Site and otherwise providing you with access to the Site and products you chose to use.
• Communicating with You: We use your information to send surveys and get feedback about the Site and products and to send other information you have requested or may find useful about the Site and products.
• Protecting the Site: We use your information in conducting investigations, complying with and enforcing applicable laws, regulations and industry standards, responding to lawful requests for information from the government, contacting you to resolve disputes, debugging to identify and fix errors that impair how our Site functions, enforcing our Terms of Service or other applicable agreements or policies, investigating, detecting, preventing, recovering from, or reporting fraud, misrepresentations, security breaches or incidents, or other potentially prohibited, malicious, or illegal activities, protecting our or your rights or property, or the security or integrity of the Site, verifying or maintaining the safety of our Site and verifying your identity.
• Advertising: We use your information for the marketing of the Site and products and to communicate with you about promotions, opportunities, discounts, contests, surveys, and other marketing materials offered by us. Any marketing email will contain instructions permitting you to opt out of future marketing communications.

SHARING YOUR PERSONAL INFORMATION
We may share your Personal Information with our affiliates and group companies, service providers, advertising companies and other third parties to help us use your personal information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

We may also share your personal information to comply with any applicable law, regulation, legal process or governmental request, to establish, exercise or defend our legal rights, to enforce our Terms of Service or other applicable agreements, to protect our or our customers’ rights or property, or the security or integrity of our Site, for an investigation of suspected or actual illegal activity or to protect us, users of our Site, or the public from harm or potentially prohibited or illegal activities.

As described above, we use your information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. We may also share aggregated and anonymized information that does not specifically identify you or any other individual user of the Site.

You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous

Digital cookies and similar technologies help us improve the Site and our products by doing things like recognizing when you’ve signed in, analyzing how you use the Site. When you interact with the Site, or open emails we send you, we obtain certain information using automated technologies, such as cookies, web server logs, web beacons, and other technologies. A “cookie” is a text file that websites send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an internet tag, pixel tag, or clear GIF, is a tiny graphic image that may be used in our websites or emails.

These technologies help us remember your information so you do not have to re-enter it, track and understand how you use and interact with the Site, tailor the Site to your preferences, measure how effective our services and communications are to you, and otherwise manage and enhance the Site.

Some of these automatic technologies are set by third parties who deliver services on our behalf. For example, we may use other companies’ web analytics services (described in the “Third-Party Analytics Services” section), which use automated technologies to help us evaluate how customers use our websites.

Your browser can alert you when cookies are placed on your device, and how you can stop or disable them via your browser settings. However, that without cookies all of the features of our online services may not work properly. If you use a mobile device, you can manage how your device and browser share certain device data by changing the privacy and security settings on your mobile device. You can learn more about cookies and how to manage your preferences by visiting http://www.allaboutcookies.org.

We use other companies as service providers to help us analyze our site, track metrics, and advertise to you. These service providers generally promised us under contract to keep data private but have their own privacy policies that you should be aware of.

We may use third-party analytics service providers to help us with our online services, such as Google Analytics. The analytics providers that administer these services use technologies such as cookies, web beacons and web server logs to help us analyze how you use our online services. We may disclose your site-use information (including IP address) to these analytics providers, and other service providers who use the information to help us figure out how you and others use our online services. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

DO NOT TRACK
Please note our Site is not designed to respond to Do Not Track (“DNT) signals or similar mechanisms from your browser.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, legal process, governmental request, to prevent fraud, to collect fees and resolve disputes, to assist with investigations and to take any other action consistent with applicable law.

We take reasonable measures and safeguards to protect your information from theft, misuse, unauthorized access and destruction. However, we cannot guarantee the absolute security of the transmission or storage of your information. We may use third-party service providers to process and store your information outside of the country where you live.

MINORS
The Site is not intended for individuals under the age of 21. We do not knowingly collect information from anyone under the age of 21. 

CHANGES
We may update this Privacy Policy from time to time by posting a revised version. Your continued use of our Site constitutes consent to any amendment of this Privacy Policy.

CONTACT US
For more information about our privacy practices, if you have questions or concerns, please contact us by e-mail at orders@zentopia.com or by mail using the details provided below:
92 Centennial Loop, Eugene, OR, 97401, United States